My name is Marie Rowe and I’m a truly independent Travel Agent and Tour Operator specialising in personally tailored holidays, City breaks, Honeymoons and Luxury Travel.
I started my business in March 2016 and to date, I’ve maintained a 100% Client satisfaction score from over 300 travelled passengers. My aim is to provide a travel service that offers a high level of customer satisfaction, out of hours contact, a personal approach, supreme value and above all, a level of service that is seldom found on the high street or online.
My Clients benefit from a personal and hassle free service, knowing that every element of their holiday is looked after from start to finish, along with 100% financial protection, ATOL protection, 24/7 support and access to a unique app that consolidates all their travel documentation along with my contact information in one place.
There’s nothing I love more than talking to people about their travel experiences and inspiring new ideas and destinations and I’m always happy to meet for a coffee and travel chats!
I struggle to remember is it left hand over right shoulder, right hand over left shoulder, standing up or sitting down, eyes open or closed. It’s said that throwing coins in the Trevi Fountain will ensure you return to Rome.
Lesley and I have a much better plan. Leave it all to Marie. She knows the great places to stay (in our case about 30 seconds walk from Trevi). She makes the whole process stress free and secure.
We were met at the airport, no hassling or concerns about taxi fares, public transport challenges, especially as we arrived like the typical bewildered tourists on a first trip to the city.
The hotel was lovely and excellent value for money. The flights were conveniently timed and our seats pre-allocated – no worries about getting dragged off the aircraft.
A holiday is supposed to take away the strains of life, to allow you to relax and recharge. In Marie’s safe and expert hands we achieved all that and more.
We are delighted clients and very happy to recommend your services.
I cannot thank you enough for booking Lydia and I a superb holiday away to Malta in June 2017.
After giving you a very open brief (by simply listing the country I would like to go to) you made the whole booking process a breeze and displayed excellent knowledge whenever I had a question about my holiday or the country itself.
The whole process was incredibly reassuring as previously when I have booked a holiday by myself online, it hasn’t always gone to plan which causes issues on the holiday. Booking through yourself was nothing like this and I didn’t spend the flight ‘worrying about the state of the hotel’ or if I’ve forgotten to book something.
On the day of arrival at the hotel we did have a slight issue in that our hotel had accidentally put us in the wrong room, but this was very quickly rectified and the hotel even compensated us with a free full day excursion. I am positive this is because we booked through Travel Counsellors as when I displayed my booking details on the Travel Counsellors headed paper to reception, the manager dealt with the issue with the utmost professionalism and efficiency.
Other than that, the hotel was fantastic and really suited us – the cave bar was particularly epic. Pick up and drop off was so easy and the flights suited our needs fine.
What I am most impressed by is your interest in getting to know people and finding their desires for what they want on a holiday. This gives you a complete edge over any online business as you can create a bespoke holiday to your customer needs which they will love.
Not only am I happy to continue recommending you and the brilliant service you offer, but you have gained yourself a new long term client! We’re already in talks for my next holiday!
Marie has recently organised a hotel for a substantial number of the Inca team for a business event we are attending in 2017 in Harrogate and this has been yet another easy and seamless process for us.
Marie’s expertise, knowledge and personal touch has made this booking an easy and more importantly safe process. She deals with all the hassle taking away the burden of having to ring around or send endless email’s saving me valuable time. When you are running a business it is so easy to lose track of arrangement’s and more so as someone that enjoys my personal holidays I have even been known to lose track of those! The Travel Counsellors ‘app’ has proven to be an invaluable tool as this allows me to see all of our bookings in one place.
I am also left safe in the knowledge there will be no unexpected issues or hiccups with our bookings.
Marie is a delight to work with and I shall continue to use her services for both personal holiday bookings and business related trips. I have already referred her to friends, family and even our clients and will continue to do so as from my experience with her I can most defiantly say that our various holiday and travel arrangements are in safe hands.
Travel is, without question, my favourite thing to do. What is not my favourite thing, is
spending pain-staking hours scouring the web to find the perfect trip. It therefore, often
gets left until the last minute, I expect costing me dearly.
However, thanks to Marie and her efficient expertise, my 2018 is already shaping up to be
a fantastic year. She has recently helped me to organise my annual R&R trip to Dubai.
Having visited friends in Dubai for many years, I was pretty sure of where I wanted to stay
and Marie very quickly planned around my specific hotel and flight requests. In addition to
this she had a few alternative suggestions for me and, although initially very sure of my
hotel choice, her ideas were hard to ignore.
I am delighted to say, that thanks to Marie’s expert knowledge and research she has set
me up in a stunning hotel which rivals my original plan for a fraction of the cost. Complete
with preferred flights and transfers.
The whole process from our initial chat through to the booking was extremely smooth
and kept my administration input to an absolute minimum. The entire booking is held
within the Travel Counsellors App on my phone which, I know will be invaluable when I’m
standing outside Dubai Airport in 50 degrees of heat wondering who the transfer is
I’d highly recommend anyone to speak to Marie, not only to take the stress out of
organising their travel but to inspire all of their future travel adventures.
Marie, thank you for all of your help with this trip, I can’t wait to book the next one!
I have built relationships that have proven to be invaluable to my business, not only from the referrals that have generated revenue for me, but also the support and education which has helped me develop my business.